PRIVACY
POLICY
Privacy Policy
At NOVIK, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
Returns & Exchanges
At NOVIK, we are committed to ensuring your complete satisfaction and confidence when shopping with us.
All of our products are covered against manufacturing defects. We also accept returns if you receive an incorrect item.
If you receive a product that is defective or different from the one you ordered, please follow the steps below:
How We Use Your Information
Your information may be used to:
-
Process and deliver your orders
-
Provide order updates and customer support
-
Improve our website and services
-
Send promotional emails (only if you opt-in)
You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
Sharing of Information
We do not sell, rent, or trade your personal information.
Your data may only be shared:
-
With payment processors to complete transactions
-
With shipping partners to deliver your order
-
If required by law or court order
-
Upon your direct request
All third-party partners are required to comply with applicable data protection laws.
Information We Collect
We may collect personal information such as:
-
Full name
-
Email address
-
Shipping and billing address
-
Phone number (if provided)
-
Payment details (processed securely via third-party providers)
This information is collected solely to process your orders, improve your experience, and provide customer support.
Data Protection & Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, misuse, or disclosure.
Our eCommerce platform prioritises both functionality and user data security.
Your Rights (UK & GDPR)
Under UK data protection laws and the GDPR, you have the right to:
-
Access your personal data
-
Request correction of inaccurate information
-
Request deletion of your data
-
Object to certain types of processing
To exercise any of these rights, please contact us at: